Male IT Support Manager

Protocol are looking to hire an IT Support Manager to work in a male further education establishment based in Riyadh, Saudi Arabia.

Responsibilities:

• Fully understand HRDF contract requirements and liaise with operational staff to ensure the system caters to all operational needs
• Scoping, design and implementation of the data fields, drop down lists and workflow
• Ensure that customer contact strategy through use of HRDF IT System is fully completed and consistent in all areas (letters, SMS, email)
• Work with external software supplier to ensure all requirements are implemented on IT system including MI
• Review, test and evaluate all change requests before going live, reporting back any issues to software supplier
• Initiate and lead roll outs for system upgrades and enhancements
• Train and communicate any changes to users before release to live environment
• Attend meetings as member of the IT team to review business change and to prioritise and supervise any development change requests
• Provide online and remote, 1st line technical support for all IT Systems
• At all times, provide professional and prompt service to our internal customers
• Perform routine audits of systems and software
• Perform other duties as assigneds

Essential:

• Need to be able to work using own initiative and with very little supervision
• Must be self-motivated and willing to develop own skills to increase knowledge and keep up with marketplace and demand
• Be versatile, able to multitask and work well under pressure
• Be analytical in approach and have good problem solving skills
• Be able to prioritise tasks and work to deadlines
• Be able to react to fast-changing business demands
• Strong attention to detail
• Excellent organisation skills
• Confident communicator
• Ability to maintain confidentiality and professionalism
• Strong team player willing to learn from and share knowledge with colleagues
• Quickly adapts to new IT Systems and technologies
• Minimum 3 years work experience in a software environment, implementing systems to tight deadlines
• Excellent knowledge of Windows 7/8 and Microsoft Office
• Be flexible to travel at short notice to attend meetings and provide IT Systems support

Desirable

• IT degree or similar qualification
• Good working knowledge of SQL Server 2008 & SSRS
• Knowledge of PL/SQL
• Working knowledge of HTML
• Knowledge of relational database architecture and design

The salary for this position is up to 15,000 SAR per month this is the equivalent of approximately a £30k annually tax free. If you would like any further information about this position or would like to apply please send your CV to Protocol at international@protocol.co.uk